Your address, your domain
Receive at support@yourshop.com and reply from it. Several addresses can feed one desk.
← All channels
Shared email support, threaded properly
Forward your support address to SupportMoose and every email becomes a ticket. Replies go out from your own domain and stay in the same thread in your customer’s mail app.
Book a demo on WhatsAppReal threading
Replies are matched by email headers and the ticket number in the subject, so conversations never split.
Noise filtered
Out-of-office replies and bounces are recognised and kept out of your queue.
Attachments
Invoices, screenshots and PDFs come through and can be sent back.
Web form with ticket numbers
A contact form for your site. Every request gets a ticket number by email, and the conversation carries on by email.
Tickets, not just chats
Priority, tags and several open tickets per customer, searchable with tag:refund or priority:high.
All in the same inbox
WhatsAppOfficial WhatsApp Business API, connected in minutes.Messenger & InstagramFacebook Page chats and Instagram DMs, side by side.Web chatA chat bubble for your store or app, one line of code.Orders & refundsOrder history and refunds next to every chat.COD ad trackingMeta pixel that only counts orders that are real.